Broker Account Manager

Working in our fast paced, successful Seconds Team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.

We really do believe that it’s our people who are our main competitive advantage – the ‘thing’ that sets us apart from our competitors.

Our passion is to ‘Help People Succeed’. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all our fantastic colleagues.

We operate a hybrid working model, so you will benefit from both home and office working, the office being based in Cardiff, London or Manchester. There may be occasional travel to our other offices.

What you will be doing

As a Broker Account Manager, you’ll be the go-to expert for Pepper Money’s mortgage proposition. You’ll guide brokers through the full end-to-end process, combining your deep product knowledge with a strong grasp of systems, processes, and broker specific needs. Your role will be pivotal in ensuring applications are accurately processed from submission to completion.

You’ll build and maintain strong relationships with brokers through regular communication, helping to educate and improve packaging performance. You’ll also liaise closely with internal stakeholders to drive continuous improvements in service levels. Day-to-day, you’ll handle broker queries, conduct security calls with customers, and prepare recommendations for applications that fall outside standard lending criteria.

This role offers a blend of office based and remote working, with travel to Cardiff, London, and Manchester offices. You’ll be part of a dynamic team focused on delivering exceptional service and driving business growth.

What we are looking for

We’re looking for someone with a solid background in financial services, who understands the broker-lender dynamic and thrives in a target-driven environment. You’ll be confident, communicative, and passionate about delivering great outcomes for brokers and customers alike.

You’ll also bring:

• Proven experience in financial services, ideally within the secured loans market
• Strong knowledge of Microsoft Word and Excel
• Excellent communication and interpersonal skills
• A proactive, customer-focused attitude
• CeMAP qualification (desirable)

Some of the benefits we provide are:

• Competitive salaries and bonus schemes
• Hybrid Home Office flexible working arrangements
• Regular training and opportunities to learn and grow
• 25 days’ holiday & bank holidays
• Private Medical Insurance cover with BUPA
• Personal pension scheme with generous matched company contributions

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In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows then we’d love to hear from you.

We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity and Inclusion charter, further information can be found on the Careers section on our website.