Business Analyst

Working in our fast paced, successful and supportive Proposition & Delivery team in our London/Cardiff/Manchester office there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.

We really do believe that it’s our people who are our main competitive advantage – the ‘thing’ that sets us apart from our competitors.

Our passion is to ‘Help People Succeed’. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.

This is a 7 month FTC role with a start date of the 1st of April 2026

What you will be doing 

This is a FTC for period of 7 months and in that period you will play a pivotal role in turning complex business needs into clear, actionable requirements to support the successful delivery of Commercial Continuous Improvements as well as new propositional items across our 1st and 2nd charge lines. Items you will work on are varied from process and system enhancements to support operational effectiveness, to the introduction of completely new propositions currently in development.

You may come from a Business Analyst background or from another role with knowledge of 1st and or 2nds processes and operational systems e.g. DPR or Swan. You will have also demonstrated structured thinking, colleague engagement and the ability to turn ambiguity into clarity. Working closely with varied stakeholders and colleagues, you’ll turn complex business needs into actionable solutions, quickly get up to speed, and help drive clarity, consistency, and successful delivery across the Proposition & Delivery team.

With support and guidance from the Proposition Delivery team, responsibilities include the following:

• Turning Commercial continuous improvement requests into well‑formed user requirements to really understand the problem
• Defining, capturing and translating business needs into business requirements to enable effective delivery
• Ensuring stakeholders an colleagues fully understand and approve the defined requirements and there is full alignment across all functions
• Completing impact assessments, documenting risks and maintaining governance documentation.
• Conducting data analysis, business process analysis and process mapping.
• Performing options analysis and recommending solutions that deliver value.
• Building a deeper understanding of system behaviour to support analysis activities assigned
• Collaborating with internal technical teams (BST + IT Scrum) to ensure requirements are clear and achievable
• Producing release documentation to support successful role out  of enhancements to internal colleagues

What we are looking for

This role requires someone confident and motivated in a fast‑paced environment, able to manage multiple priorities and turn complex information into clear, actionable outputs.

We are seeking either:

Experienced Business Analysts with strong analytical skills, excellent communication and facilitation abilities, high‑quality documentation experience, and a solid understanding of delivery methodologies.

OR

Individuals without a BA background – who are logical problem‑solvers, quick learners, and comfortable working with varied stakeholders to bring clarity and drive outcomes. A solid understanding of 1st and/or 2nd charge systems (e.g., DPR or Swan) and operational processes is essential, along with a desire to learn quickly and apply new skills with team support.

All candidates will bring:

• Strong analytical reasoning, organisation, and attention to detail
• Creative problem‑solving skills
• Adaptability in dynamic environments
• Ability to produce high‑quality, professional outputs
• Strong communication skills with the ability to influence and build trust
• Ability to work independently under pressure and manage conflicting priorities
• A proactive, continuous‑improvement mindset

Some of the benefits we provide are:

• Competitive salaries and bonus schemes
• Hybrid home/office working arrangements
• Regular training and opportunities to learn and grow
• Holiday leave plus bank holidays
• Medical insurance cover
• Life insurance
• Health and wellbeing support

In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then we’d love to hear from you.

We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.