Head of Employee Experience

The Head of Employee Experience will join a dedicated, enthusiastic and vibrant team of HR professionals working in a fast-paced environment in our London or Cardiff office. This is an exciting opportunity for an experienced and dynamic individual to really make a difference in this newly created role where you can shape the employee journey and experience at Pepper Money.

Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans, really do believe that it’s our people who are our main competitive advantage – the ‘thing’ that sets us apart from our competitors. Our passion is to ‘Help People Succeed’. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all our fantastic colleagues. 

What you will be doing   

As the Head of Employee Experience, you’ll lead the charge in creating a workplace where people feel connected, included, and empowered to thrive. This is a strategic and hands-on role that spans the full employee lifecycle from onboarding to exit and touches every part of the organisation. 

You’ll be responsible for designing and delivering initiatives that enhance engagement, inclusion, wellbeing, learning, and internal communications. You’ll work closely with HR, Marketing, and business leaders to embed our values and culture into everyday experiences, ensuring our people feel heard, supported, and inspired. 

Your work will include: 

• Developing and implementing a company-wide internal communications, culture, and engagement framework 

• Championing “The Pepper Way” and embedding our values into everyday life at Pepper  

• Leading initiatives that promote inclusion, belonging, and wellbeing, in partnership with employee-led networks  

• Shaping and delivering learning and development strategies that build capability and support career growth  

• Overseeing internal communications, ensuring messaging is clear, consistent, and aligned with our brand and values  

• Using data and feedback loops to continuously improve the employee experience 

• Managing a small team and collaborating across global offices to build a cohesive and high-performing culture 

• Supporting the development of our external employer brand through platforms like LinkedIn and Glassdoor  

This is a role for someone who can think big, act fast, and bring people together to make meaningful change happen. 

What we are looking for 

We’re looking for someone who can lift their head up and see the bigger picture, while also rolling up their sleeves to get things done. You’ll be a strategic thinker who is pragmatic, hands on, and thrives in a collaborative environment. You’ll bring a strong HR mindset and a passion for creating meaningful employee experiences.

You’ll ideally have:

• A background working within a HR team 

• A track record of designing and delivering impactful people strategies and initiatives 

• Experience advising senior leaders and influencing stakeholders at all levels 

• Strong storytelling and communication skills, with the ability to align internal messaging with company values 

• Experience working in organisations with dispersed or hybrid teams 

• A proactive, curious, and adaptable mindset, someone who spots opportunities and makes things happen. 

Some of the benefits we provide are: 

• Competitive salaries and bonus schemes 

• Hybrid home/office working arrangements 

• Regular training and opportunities to learn and grow 

• Holiday leave plus bank holidays 

• Medical insurance cover 

• Life insurance  

• Health and wellbeing support 

In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then we’d love to hear from you. 

We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.