Senior Sales Operations Manager

Location: Cardiff or Manchester 
Working Model: Hybrid, 3 days in the office and 2 days working from home.

Working in our dynamic, successful Sales Operations team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans. 

We really do believe that it’s our people who are our main competitive advantage – the ‘thing’ that sets us apart from our competitors.  Our passion is to ‘Help People Succeed’. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues. 

What you will be doing   

As a Senior Sales Operations Manager, you’ll play a pivotal role in leading and developing a team of managers within Sales Operations. You’ll act as a senior leader and location champion, driving operational excellence, fostering collaboration, and ensuring a customer-first approach. This role demands a visible presence in the office, strong stakeholder engagement, and the ability to unite teams around shared goals. 

Key responsibilities include: 

• Leading a multi-disciplinary team to consistently achieve and exceed SLAs and KPIs. 

• Acting as a senior leader and role model, driving engagement and maintaining high morale across locations. 

• Championing a “one team” ethos by collaborating with other senior leaders to deliver strategic objectives. 

• Assisting with recruitment, onboarding, and ongoing training to build a high-performing team. 

• Building strong relationships across departments to align with the firm’s strategy and resolve issues swiftly. 

• Driving continuous improvement initiatives to enhance processes, efficiency, and customer experience. 

• Ensuring compliance with regulatory standards and maintaining robust risk controls. 

• Promoting a culture of customer-centricity and delivering exceptional service outcomes. 

What we are looking for 

We’re seeking a dynamic leader with a strong presence and the ability to inspire and influence. You’ll be an exceptional communicator who thrives on pulling people together, managing stakeholders effectively, and driving engagement across teams. Your proactive approach and strategic mindset will help shape the future of Sales Operations.

You will bring: 

• Proven experience in leading multi-disciplinary teams and managing senior stakeholders. 

• Strong communication, negotiation, and influencing skills. 

• Excellent stakeholder management and relationship-building capabilities. 

• A track record of driving continuous improvement and operational excellence. 

• Knowledge of mortgage lending and completions (specialist lending experience is advantageous). 

• Familiarity with regulatory frameworks (FCA, TCF, Consumer Duty). 

• A collaborative, adaptable approach with the ability to work under pressure in a fast-paced environment. 

• Proficiency in Microsoft Office and strong analytical skills. 

Some of the benefits we provide are: 

• Competitive salaries and bonus schemes 

• Hybrid home/office working arrangements 

• Regular training and opportunities to learn and grow 

• Holiday leave plus bank holidays 

• Medical insurance cover 

• Life insurance  

• Health and wellbeing support