Workplace Support Engineer

Working in our fast paced, successful IT team in our London/Cardiff/Manchester office there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.

We really do believe that it’s our people who are our main competitive advantage – the ‘thing’ that sets us apart from our competitors. 

Our passion is to ‘Help People Succeed’. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.

What you will be doing 

As a Workplace Support Engineer, you’ll be the onsite technical expert supporting our UK offices, ensuring colleagues have reliable and efficient workplace technology. You’ll deliver hands‑on support for devices, office hardware and meeting room equipment, helping to keep the office environment running smoothly and productively.

Key Responsibilities:

• Provide onsite support for laptops, printers, docking stations, peripherals, desk setups and meeting room technology.
• Troubleshoot local connectivity issues including LAN, Wi‑Fi, patch panels and cabling.
• Assist with deployment and configuration of end‑user devices and accessories.
• Support EUC Engineers with hardware tasks, device swaps, asset checks and troubleshooting.
• Maintain accurate asset records and support hardware lifecycle activities.
• Ensure office tech printers, scanners, AV kit, routers, and desk setups remain reliable and well‑maintained.
• Liaise with serviced office providers on building‑level technology issues.
• Work closely with other parts of the IT team, providing onsite checks and contributing to incident, request and problem management.
• Deliver an excellent onsite support experience, offering proactive assistance and user guidance.

What we are looking for

We’re looking for someone technically capable, organised and customer‑focused, someone who enjoys being hands‑on and serving as the go‑to IT presence in the office. You should be confident troubleshooting a wide range of workplace technologies and able to support colleagues of all technical levels with patience and clarity.

Skills & Knowledge Required: 

• Experience delivering onsite IT support, including troubleshooting laptops, printers, peripherals and meeting room tech.
• Understanding of networking fundamentals (LAN/Wi‑Fi/cabling).
• Familiarity with end‑user computing environments and ITSM processes.
• Experience with asset management and hardware lifecycle tasks.
• Strong communication, organisation and problem‑solving skills.
• Ability to manage multiple tasks independently while maintaining excellent customer service.

Preferred Certifications:

• ITIL Foundation
• CompTIA A+ / Network+
• Microsoft 365 Fundamentals or equivalent experience

Some of the benefits we provide are: 

• Competitive salaries and bonus schemes
• Hybrid home/office working arrangements
• Regular training and opportunities to learn and grow
• Holiday leave plus bank holidays
• Medical insurance cover
• Life insurance
• Health and wellbeing support

In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then we’d love to hear from you.

We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.